Returns

We check all our good before dispatch to ensure they are not damaged before we sell them. They are very well packed, especially those fragile products.

If your product is damaged upon delivery, contact us within 24 hours of deliver. We will request a photo of any damaged goods as well as the package  to confirm the extent of damage, and as a proof for us to claim to Auspost or couriers, and in case it’s sent through Auspost,  the damaged item together with the original package is requested  to be taken to your local post office to obtain a damage report number which is for claim to Auspost. Once this procedure is completed, we will replace your item immediately (providing the item is available, otherwise a replacement will be offered or a full refund). We will take full responsibility and endeavour to have this rectified as soon as possible.Please ensure all claims for breakage are reported within 24 hours of receiving the item, as it’s the courier insurance requirement.

For change of mind returns

We want you to love the products you buy from us. If you change your mind, you may return it to us within 15 days of the date you received it, no questions asked. As a response to your request, you will be sent instructions on returning the product. After notifying us, Australian customers have 7 days and International customers have 14 days to return their product in its original condition. We will only accept items that have not been used and returned in their original packaging. Please note that the protective packaging are considered as part of the product (as this will protect the product from damage during the return transport) and must be included when returning your order. Any returns that do not meet our Policy may be issued with a credit note or will not be accepted and will be returned to you.You will be responsible for all shipping charges to facilitate a change of mind return. If you change your mind, we will provide you with a refund in an amount equal to the price you paid for the product, less all shipping costs. Items returned must be in “as-new” condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging to avoid breakage during transport and packaging must be in good condition. We strongly advise International customers to look into return costs prior to purchasing online for an estimated charge.Within 5 business days of receiving your return, and subject to confirming it is in “as-new” condition, we will issue you with a refund, in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping (if organised by us) back to the warehouse. The return shipping cost is the same as the initial delivery fee (if organised by us). If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your refund. Both the cost of shipping the item to you and the cost of the return shipping (if organised by us) to the warehouse will be deducted. Refunds by law:In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don’t match description.We are not liable for the loss of an item being returned and we strongly recommend that you return it using registered mail.