All goods are shipped with Australia Post Parcel service, or courier service, within one business day after payment received for the order, from Monday to Friday, except Public Holidays.
Timing of delivery
The timing of delivery is depending on the speed of Auspost or couriers , once an order is posted, tracking information will be sent to buyers through email or TXT message.
*Due to the current climate with COVID and Australia Post/Couriers being considerably behind, we ask for your understanding that it may be extended in some situations.
Person to be at delivery point
If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.
We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.
ADDRESS CHANGES:
If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS(return to sender) fee if we are unable to change the details before dispatch, and as well as a re-shipping fee (dependent on the items’ weight). We are not responsible for these changes if there is a mistake entered by the buyer.
INTERNATIONAL BUYERS PLEASE NOTE:
We accept no responsibility taken for any additional charges incurred in the buyers’ country of residence, EG: Customs, VAT etc. Please note that we do not ship to PO Box addresses outside of Australia. Please consider whether the electrical information (i.e. power plug type) of the item you are buying is suitable for the country you live in, as this will be considered a change of mind purchase.
